Frequently asked questions
What courier companies do we use?
We offer two shipping methods in most countries. Courier companies are usually faster and more expensive while the Czech post is usually slower and cheaper. In both cases, you can track your shipment using your tracking numbers.
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UPS courier / Czech Post - worldwide
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DPD courier - Europe
Destination countries - Where do we send parcels?
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We send parcels almost everywhere in the world including USA, UK etc..
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To see available courier companies/prices just add desired items to the cart, proceed to checkout and fill in your country.
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We do not ship to the countries where the shipping is problematic or impossible - Russia, Ukraine.
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Due to technical reasons and applicable legal regulations, we ship to the United Kingdom only orders exceeding EUR 170 (total price incl. shipping).
How much is the shipping?
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Shipping costs are automatically synchronized with the current pricelists of courier companies. They depend on the total weight of goods and the destination address.
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To see the shipping costs, just add desired items to the cart, proceed to checkout and fill in your destination address.
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How to check the shipping costs on your PC:
Do we have dealers?
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We ship worldwide. We do not have a dealership program. Our business plan is based on direct sales to end customers (B2C). This approach allows us to keep margins low and prices reasonable.
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Nevertheless, if you are a dealer who wants to offer our products, let us know and we will discuss it individually.
I am from the EU and I do have a valid VAT number. How to buy your products without paying VAT?
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To exclude VAT, please just fillin your VAT number in the shopping cart. If your VAT is valid, you will see the VAT excluded price at the checkout.
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How to fill in your VAT number: